Booking terms and conditions | Institute of Continuing Education skip to content

Institute of Continuing Education

 

Before applying, please ensure that you have read the programme requirements (including who can apply, English language requirements and visa guidance) and that you have understood our booking terms and conditions.

Refund and cancellation policy

You may cancel your booking at any time. After the 14-day cancellation period has expired, the standard programme cancellation policy (as specified below) shall apply.

If you are acting as a consumer, and you cancel the course booking within 14 calendar days of receiving your Order Confirmation without giving any reason, you are entitled to a full refund of the price paid (note that exceptions apply for any College accommodation booked through us). If you are not acting as a consumer, the standard ICE refund and cancellation policy provisions shall apply.

Cancellations and refunds in circumstances outside those described above, and/or following the expiry of the 14-day cancellation period, are subject to the terms and conditions set out in this Information and Refunds policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the Order Confirmation.

To cancel a booking, you must inform us by calling +44 (0) 1223 760850, or let us know of your decision to cancel the Contract by emailing intenq@ice.cam.ac.uk, or in writing to the following postal address: Student Relations and Mailing Officer, International Programmes, ICE, Madingley Hall, Madingley, Cambridge CB23 8AQ UK. You may use the model cancellation form (also available on our VLE), although it is not obligatory. Once completed, submit it electronically to the email address above or post it to the postal address above marked for Refund and Cancellation. If you do not use the model cancellation form you must clearly state your intention to cancel the booking. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.

In the case of a booking being changed from one programme/term to another and where the student subsequently cancels the booking, please note that order confirmation date used will be that of the original booking, and not the revised programme/term.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event you will not incur any fees as a result of this reimbursement.

If you start to use our services during the cancellation period (ie if the programme commences during the 14-day cancellation period) or if you access the course materials via our VLE and you cancel the contract, you shall pay us an amount that is in proportion to what has been performed up until you have communicated to us your cancellation from this Contract, in comparison to full coverage of the Contract.

You will not have the right to cancel a Contract where the Services have been fully performed.

There will be a Registration Fee of £250 for programmes of less than four weeks.

Payment of the balance of the Tuition Fee and the Accommodation Fee is due, in full, eight weeks before the programme start date, unless stated otherwise in the course information.

Cancellations due to an unsuccessful visa application are not eligible for a refund.

All fees, including the registration fee, are non-transferable to another year or another student.
 

2-week cancellation period
  Tuition fees Accommodation fees Registration fee
Cancellations made
within 2 weeks
(or 14 days) of
receiving your
order confirmation*
Fully refundable Fully refundable
(unless cancellation
period falls within
4 weeks of the start
of the programme,
in which case not
refundable)
Fully refundable
After 2-week cancellation period
Weeks/days before
beginning of
Programme
Tuition fees Accommodation
fees
Registration fee
More than
8 weeks
Full refund of the
balance of payment
(tuition less
registration fee)
Full refund Not refundable
8 weeks to 28 days 50% refund of the
balance of payment
Full refund Not refundable
27 days to 14 days 50% refund of the
balance of payment
Not refundable Not refundable
13 days or less Not refundable Not refundable Not refundable

* By 'order confirmation' we are referring to a student's acceptance letter.

Cancellation by ICE

Whilst every effort is made to avoid changes to our programme, ICE reserves the right to withdraw any course, or seminar. In such circumstances, we will endeavour to provide a substitute of equal standing. Should a course, or seminar, have to be cancelled due to very low enrolment or last-minute unforeseen circumstances, any participant enrolled on that course, or seminar, will be contacted immediately, and an alternative course, or seminar, place arranged.

Should illness or emergency prevent a Course Director from teaching, we will endeavour to provide a substitute of equal standing.

If for any reason ICE cancels a programme, all tuition fees will be returned in full. We cannot however reimburse the cost of any pre-booked travel arrangements and suggest that you might like to consider travel insurance to cover any significant costs incurred.  

Course places cannot be transfered to other people. If you are no longer able to take up your place please contact intenq@ice.cam.ac.uk

Evaluation

An evaluation fee of £55 is charged for the assessment of written work in one course/seminar. The charge for each additional essay is £55. Once an application has been accepted, fees cannot be refunded if a student decides to opt out.

Programme/term change

Any registered student who wishes to change from one programme/term to another (whether that change is for one-week or two-week attendance) is charged an administration fee of £50. Any student who wishes to change from one week to another within the same programme/term is charged an administration fee of £20.

Course/seminar change

An administration fee of £20 is charged for each course (seminar) change made by any student who wishes to change from one course (seminar) to another (where places are available and within the same programme). Please note: course changes cannot usually be made once a course has started and ELLM students are not able to change their seminars once they have arrived in Cambridge.

Course and seminar allocation

If your first choice is full, you can add yourself to a waiting list and select a second choice. We reserve the right to alter details of any course or seminar should illness or emergency prevent a Course Director from teaching. In such circumstances, we will endeavour to provide a substitute of equal standing. Should a course, or seminar, have to be cancelled due to very low enrolment or last-minute unforeseen circumstances, any participant enrolled on that course, or seminar, will be contacted immediately, and an alternative course, or seminar, place arranged.

Accommodation allocation

If your first option is full, you can add yourself to a waiting list and select a second choice. Colleges will try to meet specific room requests and additional requirements, but this may not always be possible. Please note that room sizes may vary considerably.

Unfortunately we are unable to confirm specific room allocations prior to arrival, nor are the Colleges. We kindly ask you not to contact the Colleges directly.

Special circumstances

If, in the reasonable opinion of ICE, the presence of any client, tutor, student or delegate is, or is deemed likely to be, an impediment to the provision of any service of ICE, or brings ICE (and/or the University of Cambridge) into disrepute, ICE may exclude such a person from all or part of that service. In these circumstances, ICE will return any fee paid by or for the individual, but there will be no further liability of the Institute.

Back to: How to apply

The University's International Summer Programmes are an embodiment of our mission 'to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence'.

Professor Sir Leszek Borysiewicz, Former Vice-Chancellor, University of Cambridge