Cancellations and Refunds policy | Institute of Continuing Education (ICE) skip to content

Institute of Continuing Education (ICE)

If you are acting as a consumer, and you cancel the course booking within 14 calendar days of receiving your order confirmation without giving any reason, you are entitled to a full refund of the price paid. If you are not acting as a consumer, the standard ICE refund and cancellation policy provisions shall apply.

Cancellations and refunds in circumstances outside those described above, and/or following the expiry of the 14-day cancellation period, are subject to the terms and conditions set out in this Information and Refund policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the Order Confirmation.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.

If you requested to begin performance of the Contract during the cancellation period (i.e. if the course commences during the 14-day cancellation period) or if you access the course materials via our online course spaces (i.e. via our virtual learning environment), you shall pay us an amount that is in proportion to what has been performed up until you have communicated to us your cancellation from this Contract, in comparison to full coverage of the Contract.

Express request to start the Services within the cancellation period – if you wish to start our services during the cancellation period, you must make an express request to do so in writing, e.g. email. If you subsequently decide to cancel the Contract, you will be liable to pay us an amount that is in proportion to the Services performed until you have communicated your decision to cancel, in comparison to full coverage of the Contract.

You will not have the right to cancel a Contract where the Services have been fully performed.

Cancellations are subject to the policies detailed in the cancellation and refunds information for each course of study at the bottom of this page.

In all cases, cancellations due to an unsuccessful visa application are not eligible for a refund.

Cancellation by ICE

Whilst every effort is made to avoid changes to our programme the Institute reserves the right to withdraw or cancel any course. Where Institute cancels a course, all course fees will be returned in full.

We cannot however reimburse the cost of any pre-booked travel arrangements and suggest that you might like to consider travel insurance to cover any significant costs incurred.

Fees outstanding

Where payment by instalment is chosen subsequent payments will be attempted automatically as per the payment schedule using the card specified. Note: the card used for such payments can be changed at any time via our website or by contacting the Admissions team for the course.

If any fee payments, whether by cheque or credit/debit card, remain outstanding or invalidated without explanation, the following procedure will be set in motion:

  • An invoice will be issued from the University of Cambridge Finance Office, payable immediately.
  • If the invoice is not paid within 14 days and contact has not been made with the Institute the student will be withdrawn from the course.

Continued study on a course or enrolment on another course at the Institute is not possible if there is an outstanding debt to the University.

In addition, no credit or award can be achieved following the successful completion of a course if the fees for that course have not been paid in full.

Course specific cancellations and refunds information

International Summer Programmes

Pre-University Summer Programmes

Short courses and Online courses

Undergraduate Certificates, Diplomas and Advanced Diplomas; Postgraduate Certificates and Diplomas; MSt courses

Course type: 
Online Course
Part-time Master's Degree
Postgraduate Certificate/Diploma
Short Course (2-7 days)
Undergraduate Certificate/Diploma

How can we help?


Course enquiries: +44 (0)1223 746262

International Summer Programmes: +44 (0)1223 760850

Madingley Hall reception: +44 (0)1223 746222 (open 24 hours)

ICE Opening Hours: 9.00am to 4.30pm (Mon - Fri)



Short courses:

Online courses:

International Summer Programmes:

International Pre-Master's enquiries

Coaching enquiries

Psychology enquiries

Genomics enquiries

Medical, Health and Technology enquiries

Education enquiries

Business and Management enquiries

Arts and Sciences enquiries

Global Studies and Public Policy enquiries

Creative Writing enquiries

English and Literature enquiries

Film studies enquiries

General enquiries: