ICE fee information and refund policy
Fees for individual courses are outlined in the course leaflets and brochures, or, where appropriate, individual programmes. Most fees are payable in full on enrolment although there is an option to pay in instalments on some courses. Fees cover all tuition costs plus any photocopies supplied by the tutor. They do not cover travelling expenses for field trips, catering or residential accommodation (except where stated in the course leaflets or for residential courses held at Madingley Hall).
For courses running from June 2014 onwards (unless otherwise stated).
Refund and cancellation policy
This policy shall apply to all courses within the course types listed below.
You may cancel a Course Booking at any time. After the 14-day cancellation period has expired, the standard ICE course cancellation policy (as specified below) shall apply.
If you are acting as a consumer, and you cancel the course booking within 14 calendar days of receiving your order confirmation without giving any reason, you are entitled to a full refund of the price paid. If you are not acting as a consumer, the standard ICE refund and cancellation policy provisions shall apply.
Cancellations and refunds in circumstances outside those described above, and/or following the expiry of the 14-day cancellation period, are subject to the terms and conditions set out in this Information and Refund policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the Order Confirmation.
To cancel a Course Booking, you must inform us by calling our helpline on +44(0)1223 746262, or let us know of your decision to cancel the Contract by emailing firstname.lastname@example.org or in writing to the following postal address: The Registry Manager, Institute of Continuing Education, University of Cambridge, Madingley Hall, Madingley, Cambridge, Cambridgeshire, CB23 8QA. You may use the model cancellation form, although it is not obligatory. Once completed, submit it electronically to the email address above or post it to the postal address above marked for Refund and Cancellation. If you do not use the model cancellation form you must clearly state your intention to cancel the course. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.
We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.
If you requested to begin performance of the Contract during the cancellation period (i.e. if the course commences during the 14-day cancellation period) or if you access the course materials via our online course spaces (i.e. via our virtual learning environment), you shall pay us an amount that is in proportion to what has been performed up until you have communicated to us your cancellation from this Contract, in comparison to full coverage of the Contract.
Express request to start the Services within the cancellation period – if you wish to start our services during the cancellation period, you must make an express request to do so in writing, e.g. email. If you subsequently decide to cancel the Contract, you will be liable to pay us an amount that is in proportion to the Services performed until you have communicated your decision to cancel, in comparison to full coverage of the Contract.
You will not have the right to cancel a Contract where the Services have been fully performed.
Policy 1: International Summer Schools; Cambridge Polar Leaders Programme; English Legal Methods Summer School
There will be a Registration Fee of £400 for programmes lasting four weeks or more and a Registration Fee of £200 for programmes of less than four weeks.
Payment of the balance of the Programme Fee and the Accommodation Fee is due, in full, eight weeks before the programme start date, unless stated otherwise in the course information.
Cancellation of International Summer Schools bookings
Cancellations are subject to the policies detailed in the table below. Cancellations due to an unsuccessful visa application are not eligible for a refund. All fees are non-transferable to another year or another student.
Within the 2-week cancellation period:
|Tuition fees||Accommodation fees||Registration fee|
|Cancellations made within 2 weeks of receiving your Order Confirmation||Full refund||Full refund (unless cancellation period falls within 4 weeks of the start of the programme, in which case not refundable).||Full refund|
After the 2-week cancellation period:
|Weeks before beginning of Programme||Tuition fees||Accommodation fees||Registration fee|
|More than 8 weeks||Full refund of the balance payment (tuition less Registration Fee)||Full refund||Not refundable|
|8 to 4 weeks||50% refund of the balance payment||Full refund||Not refundable|
|4 to 2 weeks||50% refund of the balance payment||Not refundable||Not refundable|
|Less than 2 weeks||Not refundable||Not refundable||Not refundable|
Cancellation of other course bookings
Where balance payment has been made in full prior to the due date, cancellations received prior to eight weeks before the programme starts are eligible for a full refund of the balance payment.
Cancellations received after the 14 day cancellation period but before the start of the programme are eligible for a 50 per cent refund of the balance payment of programme fees and may be eligible for a refund of the accommodation fee depending on the policy of the accommodation provider.
Cancellations received later than 14 days prior to the start of the programme are not eligible for the refund of any fees, save for, where they are still within the 14 day cancellation period.
Policy 2: Weekend Programmes; Weekly Programmes; Day Schools; Online Courses
A Deposit, calculated as 15% of the total order value before any bursaries or discounts, applies to all course types.
For Weekly Programmes, Online Courses and Day Schools, full course fees are payable when booking your place on the course.
For Weekend Programmes, for bookings received earlier than 14 days before the start of the course, payment can be made in full or in instalments, with the final instalment payable 14 days before the start of the course. For bookings received later than 14 days before the start of the course, payment must be made in full.
For all course types, cancellations received within 14 days of booking your place on the course will receive a full refund.
Cancellations received after the 14-day cancellation period and earlier than 14 days before the start date of the course will receive a refund of any fees paid minus the Deposit.
Cancellations received after the 14-day cancellation period and later than 14 days before the start date of the course will not be eligible for a refund.
Policy 3: Undergraduate Certificates, Diplomas and Advanced Diplomas; Postgraduate Certificates and Diplomas; MSt courses
Payment of course fees, either the first instalment or full payment, is due within two weeks of the date of the email confirming your place on the course, or for MSt courses, as otherwise stated in the instalment payment schedule.
Cancellations received within the 14-day cancellation period will be entitled to a full refund.
Cancellations received after the 14-day cancellation period and 14 or more days before the start date of the course will be entitled to a refund or fee reduction as follows:
- Where payment has been made in full, the student will normally be eligible for a 60% refund of course fees for courses running from January 2015.
- Where payment is by instalment, the remaining instalments will not be taken.
- In addition, an application fee may be required for some courses and this will be clearly stated in the course information.
Cancellations received after the 14-day cancellation period but later than 14 days before the start date of the course, or withdrawals from an ongoing course, will not be eligible for a refund. Payments for any remaining course fees will be taken according to the agreed instalment plan.
Where a student wishes to cancel a place on a course and transfer to another, the standard refund policy will normally apply and the fees for the chosen course must be paid in full.
In the case of exceptional circumstances, a student can appeal for a refund for part of the course fees by sending details and documentary evidence to support their case to the appropriate Academic Programme Manager.
Cancellation by ICE
Whilst every effort is made to avoid changes to our programme, the Institute reserves the right to withdraw any course. If for any reason the Institute cancels a course, all course fees will be returned in full. We cannot however reimburse the cost of any pre-booked travel arrangements and suggest that you might like to consider travel insurance to cover any significant costs incurred.
When paying for courses by credit card, where the initial payment is a registration fee, or the first instalment payment, the remainder of the fee will be taken from the designated card according to the payment schedule given on receipt of the registration fee or instalment.
If any fee payments, whether by cheque or credit card, remain outstanding or invalidated without explanation, the following procedure will be set in motion:
- You will be issued with an invoice from the University of Cambridge Finance Office, payable immediately.
- If the invoice is not paid within 14 days and you have not made contact with our Admissions Team, (telephone +44 (0)1223 746262, email email@example.com), you will be withdrawn from the course.
You cannot continue on a course or enrol on another course at the Institute if there is an outstanding debt to the University. No credit or award can be achieved following the successful completion of a course if the fees for that course have not been paid in full.
Last updated: 10 December 2014
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