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Institute of Continuing Education (ICE)

 

Four full-time assignments available – 36.5 hours per week

Duration of assignments - up to 14 weeks: 21 June – end of September (dependent on return to study date) and subject to the University’s rules on working while you study

Rate of pay - £10.56 per hour plus holiday pay

We are currently seeking applications for Cambridge Student Assistants to work in the newly-established Enquiries Team at the Institute of Continuing Education, the University’s department of adult professional and continuing education.

The University of Cambridge’s Institute of Continuing Education (ICE), based at Madingley Hall, offers a vibrant and diverse array of courses for personal enrichment and professional development. Courses range from non-award-bearing courses, many of which are open-access, to innovative part-time Master of Studies (MSt) degrees. Around 300 ICE panel tutors, across a variety of academic disciplines, make a vital contribution to the quality of teaching, learning and student support.

A team of four temporary Cambridge Student Assistants will play an important role in increasing course enrolments at the Institute. Working remotely, but with daily contact from the Enquiries Team Coordinator, Cambridge Student Assistants will support with a range of student enrolment activities including responding to incoming enquiries via the website, phone, email and chat, and proactively following-up with prospective students who have started course applications. The role holders will use ICE’s customer relationship management system (Salesforce) to manage enquiries and maintain individual contact records.

As Cambridge Student Assistants will often be the first point of interaction for prospective students, we are looking for candidates who are courteous and have good written and verbal communication skills. Preferably, applicants will have experience of working with adults, and will have experience of voluntary or customer-facing roles.

Candidates will need to have good internet access and will need to be comfortable with remote technology and able to work accurately under pressure. Candidates will be asked to work shift hours, including early mornings, evenings and weekends.

In the first instance, please submit your professional CV (with names and details of two referees) and a supporting statement of no more than 400 words outlining your interest in this opportunity to: hradministration@ice.cam.ac.uk.

The final closing date for applications is 9 April 2021 23:59 (BST). Interviews will take place in the week commencing 19 April 2021.

Please note that if you have not heard from us regarding your application by Thursday 15 April 2021, you have not been successful on this occasion.

Successful applicants will not be employees of the University but receive a Temporary Worker Agreement for their services from the Institute before their assignment begins, subject to the necessary Right to Work checks.

The University values diversity and is committed to equality of opportunity.