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Information on the ICE Applicant Appeals and Complaints Procedure.

It is of utmost importance for the University of Cambridge Institute of Continuing Education to ensure that the wellbeing of students and staff are prioritised throughout the coronavirus (COVID-19) pandemic. 

The University of Cambridge is committed to protecting the dignity of students, staff, visitors to the University, and all members of the University community in their work and their interactions with others.

As a student on an award-bearing course, you will be provided with a University of Cambridge card for the duration of your study. This gives access to University facilities (such as the University Library), other services and concessions.

This page provides an overview of the procedure for reporting student harassment and sexual misconduct between students (Award-bearing Courses).

ICE is committed to excellence in adult and part-time education and to facilitating an open and inclusive academic learning environment and, therefore, students are asked to adhere to the Institute’s Student Charter. You are expected to take full advantage of the facilities, teaching, supervision

If you are applying for a course with ICE, there are a number of funding opportunities which you may be eligible for.

ICE offers a wide-range of part-time courses and qualifications which are University of Cambridge awards.

These procedures apply to all students taking a University of Cambridge award with the Institute of Continuing Education. 

ICE aims to handle complaints in a way which is sympathetic and fair and which encourages informal early resolution.

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Course enquiries: +44 (0)1223 746262

Madingley Hall reception: +44 (0)1223 746222 (open 24 hours)

ICE Opening Hours: 9.00am to 4.30pm (Mon - Fri)

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