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Institute of Continuing Education (ICE)

Information on the ICE Applicant Appeals and Complaints Procedure.

Applying to start an MSt course, Postgraduate Certificate or Diploma course involves six key stages, from choosing your course through to confirmation of admission.

ICE Cancellations and Refunds policy information

The University of Cambridge is committed to protecting the dignity of students, staff, visitors to the University, and all members of the University community in their work and their interactions with others.

ICE is committed to excellence in adult and part-time education and to facilitating an open and inclusive academic learning environment and, therefore, students are asked to adhere to the Institute’s Student Charter. You are expected to take full advantage of the facilities, teaching, supervision

ICE offers a wide-range of part-time courses and qualifications which are University of Cambridge awards.

These procedures apply to all students taking a University of Cambridge award with the Institute of Continuing Education. 

ICE aims to handle complaints in a way which is sympathetic and fair and which encourages informal early resolution.

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