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Refund and cancellation policy

You may cancel your booking at any time. After the 14-day cancellation period has expired, the standard programme cancellation policy (as specified below) shall apply.

If you are acting as a consumer, and you cancel the course booking within 14 calendar days of receiving your Order Confirmation without giving any reason, you are entitled to a full refund of the price paid. If you are not acting as a consumer, the standard ICE refund and cancellation policy provisions shall apply.

Cancellations and refunds in circumstances outside those described above, and/or following the expiry of the 14-day cancellation period, are subject to the terms and conditions set out in this Information and Refunds policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the Order Confirmation.

To cancel a booking, you must inform us by emailing intenq@ice.cam.ac.uk. You may use the model cancellation form (also available on our VLE), although it is not obligatory. Once completed, submit it electronically to the email. If you do not use the model cancellation form you must clearly state your intention to cancel the booking. To meet the cancellation deadline, it is sufficient for you to send your communication concerning exercising the right to cancel before the cancellation period has expired.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event you will not incur any fees as a result of this reimbursement.

If you start to use our services during the cancellation period (ie if the programme commences during the 14-day cancellation period) or if you access the course materials via our VLE and you cancel the Contract, no refund will be due.

By applying and paying for a programme that begins within the 14-day cancellation period, you are deemed to have expressed your wish to begin our services. If you subsequently decide to cancel the Contract, no refund will be due.

You will not have the right to cancel a Contract where the Services have been fully performed.

Payment of the course is due at point of booking.

Cancellations are subject to the policies detailed in the table below. All fees are non-transferable to another year or another student.

In the case of a booking being changed from one course to another and where the student subsequently cancels the booking, please note that order confirmation date used will be that of the original booking, and not the revised course.

Cancellation Period

Cancellations made within 2 weeks (or 14 days) of receiving your
Order Confirmation*
Full refund
After Two-week cancellation period Not refundable

* By 'order confirmation' we are referring to a student's booking confirmation.

Cancellation by ICE

Whilst every effort is made to avoid changes to our programme, ICE reserves the right to withdraw any course. In such circumstances, we will endeavour to provide a substitute of equal standing. Should a course have to be cancelled due to very low enrolment or last-minute unforeseen circumstances, any participant enrolled on that course will be contacted immediately, and an alternative course place arranged.

Should illness or emergency prevent a Course Director from teaching, we will endeavour to provide a substitute of equal standing.

If for any reason ICE cancels a programme, the tuition fee will be returned in full. 

Course places cannot be transferred to other people. If you are no longer able to take up your place please contact intenq@ice.cam.ac.uk

Course change

A course administration fee of £10 is charged for a change from one course to another (where places are available). Please note: course changes cannot usually be made once a course has started.

Course allocation

If your course choice is fully booked, you can contact us at intenq@ice.cam.ac.uk to add yourself to a waiting list. We reserve the right to alter details of any course should illness or emergency prevent a Course Director from teaching. In such circumstances, we will endeavour to provide a substitute of equal standing. Should a course have to be cancelled due to very low enrolment or last-minute unforeseen circumstances, any participant enrolled on that course will be contacted immediately, and an alternative course place arranged.

Eligibility

The Virtual Summer Festival of Learning is open to students aged 18-80+. Students aged 16-18 are welcome to join our virtual Pre-University Summer Programme. You will be asked to provide your date of birth during the booking process.

Special circumstances

If, in the reasonable opinion of ICE, the presence of any client, tutor, student or delegate is, or is deemed likely to be, an impediment to the provision of any service of ICE, or brings ICE (and/or the University of Cambridge) into disrepute, ICE may exclude such a person from all or part of that service. In these circumstances, ICE will return any fee paid by or for the individual, but there will be no further liability of the Institute.

Student commitment

We recommend that you ensure you are able to prepare for your pre-recorded sessions so that you can participate in the Virtual Learning Environment (VLE). You will, where this is available, be provided with further reading to develop your knowledge further.

Full engagement with your course is a factor in achieving successful outcomes. Regular interaction enables you to contribute to and benefit from the strength of your peer-learning community. As such, you are encouraged to complete each day’s sessions in a timely manner.

We hope that you will enjoy the offerings from the lecturers and distinguished plenary speakers, and that you will participate in the range of optional activities available.

The University's International Summer Programmes are an embodiment of our mission 'to contribute to society through the pursuit of education, learning and research at the highest international levels of excellence'.

Professor Graham Virgo QC (Hon), Senior Pro-Vice-Chancellor (Education)