skip to content

Institute of Continuing Education (ICE)


Continuing education is currently one of the most exciting, prominent and fastest changing fields in global higher education. The University of Cambridge Institute of Continuing Education (ICE) is an established leader in the field, tracing its roots back to 1873. ICE is based at the historic Madingley Hall campus, four miles west of Cambridge.

As identified in the Government's Industrial Strategy, continuing education will be central to upskilling and re-skilling sectors and communities affected by technological change or Brexit. It also serves as an essential gateway to higher education for mature students.

Whether mid-career health professionals learning about genomic medicine, mid-life adults seeking to change careers in emerging sectors such as coaching, creative writing or science communication, or retirees studying the history of art or philosophy, ICE provides world-class courses, drawing on the resources of one of the world's best universities, for adults from all backgrounds.

ICE currently enrols over 4,000 students each year on short courses and undergraduate and postgraduate award-bearing courses. We have ambitious plans to double the number of enrolments over the next four years.

We seek to appoint an Assistant Director (Student Experience) to work with the Director of the Academic Centres Division to provide strategic and operational leadership in ensuring excellence in the student experience at the Institute. The Assistant Director (Student Experience) will focus on leading and managing the Institute’s approach to student pastoral support. Pastoral support will encompass any non-discipline specific academic-related student support matters such as core study skills development and employability, as well as well-being related matters including advice and guidance, counselling, disability resource provision, international student support and other applicable student-related matters. The role will also include a responsibility for line management of colleagues in other administrative roles within the division.

A record of achievement in relevant posts within higher education and experience of working in a student services/student support context (e.g. personal tutor, pastoral tutor) is required. The successful candidate will be a driven and skilled administrative or academic leader qualified to degree level and preferably with a postgraduate qualification in a relevant professional field e.g. in counselling, mental health. They will be able to demonstrate an engagement with and understanding of current best practice around student support in UK higher education, particularly regarding mental health, disability and inclusive education.

Further information about the role and requirements can be found at the link below. Informal enquiries are encouraged and can be made to the Director of Academic Centres, Corinne Boz ( Questions about the application process may be directed to:

To apply online for this vacancy and to view further information about the role, please visit: This will take you to the role on the University’s Job Opportunities pages. There you will need to click on the 'Apply online' button and register an account with the University's Web Recruitment System (if you have not already) and log in before completing the online application form.

Please ensure that you upload your Curriculum Vitae (CV) and a covering letter (the length of which must not exceed two A4 sides) with the details of three referees in the Upload section of the online application. If you upload any additional documents which have not been requested, we will not be able to consider these as part of your application.

The closing date for applications is Thursday 04 October 2018. Interviews are expected to take place on Friday 19 October 2018.