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Institute of Continuing Education (ICE)


Voucher duration. Vouchers are valid for a period of 12 months from the date of purchase. Cannot be redeemed after expiry date.

Use of multiple vouchers. Only one gift voucher can be used per course booking.

Use of promotional codes. Promotional codes cannot be used in conjunction with gift vouchers.

Email vouchers. Email vouchers shall be provided free of charge to the email address provided at point of purchase.

Postal vouchers. There are additional costs associated with provision of a postal voucher. Such costs are added to the voucher cost and shall be paid at the point of purchase. Please allow up to 7 days for delivery of a postal gift voucher.

Voucher redemption. Services must be pre-booked. Vouchers can be redeemed by phone or in person only. There is no option for online or email redemption. Redemption contact details are provided on the voucher.

Refunds. Vouchers are non-refundable other than within the 14 day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No change or credit given in the event that the voucher value exceeds the total cost of the course – for example where a £100 voucher is used to purchase a £95 course.

Monetary vouchers. Monetary vouchers can be used for part or full payment of an online or short course only. If the course cost exceeds the amount of the gift voucher, the balance must be paid in full by credit or debit card at the point of booking.

Course vouchers. Course vouchers can only be redeemed against the specific course type for which they were purchased. For example, a 1 day Short Course voucher cannot be used towards the cost of an Online Course.

Course availability. ICE does not guarantee that spaces will be available on courses. Spaces are only secured once a course has been booked, so it is recommended that you book as early as possible to avoid disappointment.

Transfer. Vouchers are non-transferable and cannot be exchanged for cash.

Lost or stolen vouchers. Lost, stolen or destroyed gift vouchers will not be exchanged or refunded.

Cancellation. In the unlikely event that a course needs to be cancelled by ICE, a new gift voucher shall be issued and shall be valid for a further 12 months. In the event that a course is cancelled by a voucher holder no refund shall be given.

Online Course Vouchers are valid for the full cost of any online course as advertised at up to the value of £350, and cannot be redeemed against any online course that costs more than this.

Short Course (1 day) Vouchers are valid for the full cost of all 1 day short courses advertised at and there are no exceptions.

Short Course (2-3 Day - Non-Residential) Vouchers are valid for any 2-3 day course as advertised at, with the exception of any course priced at £300 or more (tuition fee only). This voucher includes all meals except breakfast, and does not include accommodation.

Short Course (2-3 Day - Residential) Vouchers are valid for any 2-3 day course as advertised at, with the exception of any course priced at £420 or more (tuition fee + accommodation fee). This voucher includes all meals and 2 nights’ accommodation.