Applicant Complaints and Appeals | Institute of Continuing Education (ICE) skip to content

Institute of Continuing Education (ICE)

Fee Status (MSts)

If you think you have been wrongly assessed for fee status you may seek a review by submitting a self-assessment questionnaire and supporting documents to the Admissions office. This questionnaire can be downloaded either from your Self-Service account or from the Fee Reassessment page

College allocation (MSts)

If you have a query or concern about your College allocation, you should contact your programme team in the first instance.

Academic decisions

The Institute of Continuing Education (ICE) cannot provide feedback or reasons for not offering admission, nor advise applicants on how to improve their application. Faculties or Departments are not obliged, but may agree to do so, and should be contacted directly.

ICE will not consider an appeal against an academic judgement of the decision-makers. However, an admissions appeal can be made, using the procedure set out below.

Admissions Complaints and Appeals Procedure

Before submitting an admissions appeal or complaint you are asked to read the Procedure.

To submit an appeal or formal complaint, you must complete an Admissions Complaints and Appeals Form and send this to the Director of Continuing Education:

Director of Continuing Education
C/o Quality Governance Office
Institute of Continuing Education
University of Cambridge
Madingley Hall
Madingley
Cambridge
CB23 8AQ

Further Information:

ICE Admissions Complaints and Appeals Procedure

ICE Admissions Complaints and Appeals Form 

Course type: 
Master of Studies
Online Course
Postgraduate Non-Award Bearing
Part-time Master's Degree
Postgraduate Certificate/Diploma
Short Course (1 day)
Short Course (2-7 days)
Short Course (5 wks part-time)
Undergraduate Certificate/Diploma
Topic: 
Appeals and complaints
Applying for a course
Policies
Student support

How can we help?

Telephone

Course enquiries: +44 (0)1223 746262

International Summer Programmes: +44 (0)1223 760850

Madingley Hall reception: +44 (0)1223 746222 (open 24 hours)

ICE Opening Hours: 9.00am to 4.30pm (Mon - Fri)

 

Email

Short courses: shortcourses@ice.cam.ac.uk

Online courses: onlinecourses@ice.cam.ac.uk

International Summer Programmes / Virtual Winter Festival of Learning:
intenq@ice.cam.ac.uk

International Pre-Master's enquiries ipm@ice.cam.ac.uk

Coaching enquiries coaching@ice.cam.ac.uk

Psychology enquiries psychology@ice.cam.ac.uk

Genomics enquiries genomics@ice.cam.ac.uk

Medical, Health and Technology enquiries pg-stem@ice.cam.ac.uk

Education enquiries education@ice.cam.ac.uk

Business and Management enquiries business@ice.cam.ac.uk

Arts and Sciences enquiries artscience@ice.cam.ac.uk

Global Studies and Public Policy enquiries globalstudies@ice.cam.ac.uk

Creative Writing enquiries creativewriting@ice.cam.ac.uk

English and Literature enquiries literature@ice.cam.ac.uk

Film studies enquiries film@ice.cam.ac.uk

General enquiries: enquiries@ice.cam.ac.uk