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Institute of Continuing Education (ICE)


We are seeking to appoint an Operations Assistant to provide the highest standards of service by preparing meeting rooms, audio visual, and IT equipment for an extensive programme of events and conferences. They will also service the rooms throughout the day and provide any necessary changes to the room’s layout. The role holder will liaise with and assist course organisers and staff regarding room set ups, AV equipment needs and, demonstration of the use of audio visual and IT equipment. This role includes the furniture movement and set ups between rooms to prepare them for events including wedding, conference and dinners.

The role holder will be part of the Front of House Team which delivers high standards of service and flexibility to all guests, students, visitors and delegates at Madingley Hall. The role holder will provide a high quality reception service, and perform other duties of a general nature focussed around service delivery and customer service in a busy conference and events venue.

Madingley Hall is a beautiful venue set in expansive grounds, and just a few miles from Cambridge City Centre. Parking is freely available to staff, and a bus service runs close by. There are currently around 150 staff working at the Institute, comprising a mix of academic, administrative, and hospitality-based roles.

As well as running its academic programmes, the Hall actively promotes wedding receptions, catering events, individual bed and breakfast accommodation and social events. At any one time there will be up to 180 short-term customers/students on the site, up to 84 short-term residents (one to five nights) and functions and events taking place (anything from concerts for 100, garden parties for 500, to wedding receptions and lectures).

This role will be expected to work 5 variable days per week including evenings and weekends. In return we offer generous annual leave entitlements, training and development opportunities, an extensive employee benefits scheme and a contributory pension scheme.

These roles are required to uphold high standards of service delivery required by the business, therefore, a service-oriented outlook and helpful manner are essential. Candidates must be able and willing to take on physical tasks.

If you have any questions about this vacancy or the application process, please contact ICE HR at

To apply online for this vacancy and to view further information about the role, please visit: This will take you to the role on the University’s Job Opportunities pages. There you will need to click on the 'Apply online' button and register an account with the University's Web Recruitment System (if you have not already) and log in before completing the online application form.

The closing date for applications is Sunday 08 March 2020. Interviews will take place on Monday 16 March 2020.