Cancellations and Refunds policy | Institute of Continuing Education (ICE) skip to content

Institute of Continuing Education (ICE)

If you are acting as a consumer, and you cancel the course booking within 14 calendar days of receiving your order confirmation without giving any reason, you are entitled to a full refund of the price paid. If you are not acting as a consumer, the standard ICE refund and cancellation policy provisions shall apply.

Cancellations and refunds in circumstances outside those described above, and/or following the expiry of the 14-day cancellation period, are subject to the terms and conditions set out in this Information and Refund policy. For the avoidance of doubt, the cancellation period will expire 14 days after the date of the Order Confirmation.

We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of this reimbursement.

If you start to use our services during the cancellation period (i.e. if the course commences during the 14-day cancellation period) or if you access the course materials via our online course spaces (i.e. via our virtual learning environment), and you cancel your Contract, you shall pay us an amount that is in proportion to what has been performed up until you have communicated to us your cancellation from this Contract, in comparison to full coverage of the Contract.

Express request to start the Services within the cancellation period – if you wish to start our services during the cancellation period, you must make an express request to do so in writing, e.g. email. If you subsequently decide to cancel the Contract, you will be liable to pay us an amount that is in proportion to the Services performed until you have communicated your decision to cancel, in comparison to full coverage of the Contract.

You will not have the right to cancel a Contract where the Services have been fully performed.

Cancellations are subject to the policies detailed in the cancellation and refunds information for each course of study at the bottom of this page.

In all cases, cancellations due to an unsuccessful visa application are not eligible for a refund.

Cancellation by ICE

Whilst every effort is made to avoid changes to our programme ICE reserves the right to withdraw or cancel any course. If for any reason ICE cancels a course, all course fees will be returned in full.

We cannot however reimburse the cost of any pre-booked travel arrangements and suggest that you might like to consider travel insurance to cover any significant costs incurred.

Fees outstanding

Where payment by instalment is chosen subsequent payments will be attempted automatically as per the payment schedule using the card specified. Note: the card used for such payments can be changed at any time via our website or by contacting the Admissions team for the course.

If any fee payments, whether by cheque or credit/debit card, remain outstanding without explanation, the following procedure will be set in motion:

  • An invoice will be issued from the University of Cambridge Finance Office, payable immediately.
  • If the invoice is not paid within 14 days and contact has not been made with the Admissions team (+44 (0)1223 746262, ice.admissions@ice.cam.ac.uk) the student will be withdrawn from the course.
  • students will not be able to continue study on a course or enrol on another ICE course  if there is an outstanding debt to the University of Cambridge.
  • normally, no award can be achieved following the successful completion of a course if the fees for that course have not been paid in full.

Course specific cancellations and refunds information

International Summer Programmes

Pre-University Summer Programmes

Short courses and Online courses

Undergraduate Certificates, Diplomas and Advanced Diplomas; Postgraduate Certificates and Diplomas; MSt courses

Course type: 
Online Course
Part-time Master's Degree
Postgraduate Certificate/Diploma
Short Course (2-7 days)
Undergraduate Certificate/Diploma
Topic: 
Refunds
Cancellation
Fees

How can we help?

Telephone

Course enquiries: +44 (0)1223 746262

International Summer Programmes: +44 (0)1223 760850

Madingley Hall reception: +44 (0)1223 746222 (open 24 hours)

ICE Opening Hours: 9.00am to 4.30pm (Mon - Fri)

 

Email

Short courses:
shortcourses@ice.cam.ac.uk

Online courses:
onlinecourses@ice.cam.ac.uk

International Summer Programmes:
intenq@ice.cam.ac.uk

International Pre-Master's enquiries
ipm@ice.cam.ac.uk

Coaching enquiries
coaching@ice.cam.ac.uk

Psychology enquiries
psychology@ice.cam.ac.uk

Genomics enquiries
genomics@ice.cam.ac.uk

Medical, Health and Technology enquiries
pg-stem@ice.cam.ac.uk

Education enquiries
education@ice.cam.ac.uk

Business and Management enquiries
business@ice.cam.ac.uk

Arts and Sciences enquiries
artscience@ice.cam.ac.uk

Global Studies and Public Policy enquiries
globalstudies@ice.cam.ac.uk

Creative Writing enquiries
creativewriting@ice.cam.ac.uk

English and Literature enquiries
literature@ice.cam.ac.uk

Film studies enquiries
film@ice.cam.ac.uk

General enquiries:
enquiries@ice.cam.ac.uk